What are the main features of this product?
The MATE electric bike features a powerful
500W brushless motor (with a peak of 1000W), a 7-speed gear system, and a top
speed of 37KM/H. It includes a 468Wh removable lithium-ion battery that
provides a range of up to 72KM in pedal-assist mode. The bike also has
adjustable front suspension, a color LCD display, a USB charging port, and
comes 85% pre-assembled.
How should I use this product?
The bike is suitable for daily commuting,
recreational rides, and light off-roading (though the tires may need upgrading
for tougher terrains). Users should adjust the settings on the LCD display to
personalize their riding experience and ensure proper maintenance for optimal
performance. Ensure that the bike is fully charged before use for maximum
range.
Is the product easy to assemble?
Yes, customer reviews indicate that the
MATE electric bike is easy to assemble, with most of the work being done
beforehand. The included toolkit also helps with the assembly process. However,
make sure all necessary parts are included in the box as there have been
reports of missing keys.
How long can the product operate continuously?
The battery can last up to 40KM in full
electric mode and 72KM with pedal-assist mode, depending on the rider's usage
and terrain. Customers have mentioned the battery life as one of the strong
points of the product.
What are the most common issues users mention?
Some users reported noise from the rear
wheel, which required customer service assistance to resolve. There were also
isolated cases of missing parts, such as keys, which led to returns. Another
user noted that the motor was slightly loud. Otherwise, most issues were
resolved with good customer support.
How loud is the product?
The motor can be a bit loud according to a
few users, though this does not seem to be a widespread complaint. Most riders
did not find the noise to detract significantly from their experience.
What do users think about this product?
Users are generally pleased with the MATE
electric bike. Many reviews praise its comfort, ease of assembly, strong
battery life, and speed. The bike is recommended for both beginners and
experienced riders, with several users noting that it is their primary
commuting bike.
What are the product's strengths and weaknesses
according to users?
Strengths:
Powerful motor and smooth ride
Long battery life
Easy to assemble
Excellent customer service
Weaknesses:
Some complaints about noise from the rear
wheel
Occasional missing parts
Motor sound is louder than expected for a
few users
What are the pros and cons of the product?
Pros:
Strong motor for climbing and speed
Durable and lightweight aluminum frame
Great customer support
Long battery range
Cons:
Rear wheel noise for some users
Loud motor in certain situations
Tires are not ideal for off-roading without
upgrades
What kind of warranty comes with the product?
The MATE electric bike includes a one-year
warranty covering the motor, battery, and charger. The bike has also passed UL
2849 testing, which ensures safety and quality compliance.